The team of the Electronic Warehouses Platform welcomes you and sincerely thanks you for your trust. Out of our commitment and awareness that merchants have specific rights, the platform strives to protect the information of merchants and consumers in accordance with the privacy policy and confidentiality of information applied on the platform.
Accordingly, the platform informs you that according to the user agreement signed between you as merchants and the platform, this document serves to inform you about the privacy and confidentiality policy applied. In accordance with Article 15, Clause 4 of the user agreement, the platform has created these rules "Privacy Policy and Confidentiality of Information" to clarify the mechanism of confidentiality and privacy. By accessing the platform, all your information will be subject to this policy.
Consumer personal information such as name, email, and national ID or residence number.
Merchant personal information such as name, age, email, and national ID or residence number.
Store information and its legal entity, such as commercial registration number and a copy of the commercial registration.
Store login information such as username, password, email, and password recovery details. If the merchant does not provide the required information, the platform may attempt to obtain it from other sources.
The platform is always aware of the revenues generated in the store, as merchants use the payment gateways provided by the platform.
The platform is aware of the types of goods or services offered on the store platform.
The platform is aware of store performance if needed to provide support, guidance, or advice to merchants to help improve their performance.
To maintain and improve the quality of stores, the platform continuously monitors the number and categories of consumers and clients.
The platform aims to keep this information private. It is retained only to improve the quality of the platform and the stores, making merchants’ work easier.
As a general rule, only authorized personnel within the platform may access this information, with limited, controlled, and legally monitored permissions. The information will not be disclosed or published to third parties.
If the platform observes any illegal or unauthorized activity by a merchant, it may share this information with the relevant authorities to protect the platform, merchants, and consumers from legal liability.
A merchant who registers their store on the platform through a success partner grants that partner the right to access all the merchant’s and store’s information.
The platform strives to protect the confidentiality of all users’ information. Privacy policies will not contradict the user agreement or the confidentiality policy. However, since 100% security cannot be guaranteed on the internet, the platform team notes the following:
The platform works to protect merchant and store information with high-quality and continuously updated electronic protection systems.
Since the internet cannot be fully guaranteed against hacking or viruses, the platform advises merchants to keep their information completely confidential and not disclose any highly sensitive data.
The merchant acknowledges and agrees that by applying for a third-party service, they grant the platform full authorization to provide the service provider with the necessary data (such as username, phone number, email, ID, or residence number) in order to enable the provider to deliver the requested service.
All obligations of the platform and merchants, as well as the rights in the relationship between the merchant and the platform, are governed by these rules, which form the "Privacy Policy and Confidentiality of Information" as part of the user agreement. This policy was established to ensure the credibility and trust that the platform seeks to provide to merchants.